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Agathos

Agathos | Physician Analytics Platform

Agathos

Physician Analytics Platform


 
 

The Platform

Agathos is an analytics platform that hospital physicians can use to evaluate their performance based on patient data.  With it, physicians are able to visualize key indicators such as how long their patients are staying in the hospital, how often patients are readmitted within 30 days of discharge, what their individual performance goals are, and how they compare to other physicians in their group.  Agathos also offers insights that can help physicians improve efficiency and patient care.

The project was completed in a two week design sprint as a consultant while in the UXDI program at General Assembly.

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Defining the Project

For this project, I worked on a team with two other designers.  We met with the Agathos head of product to discuss the current interface, technical capabilities of the platform, and goals for the project.  He gave us some background information on the platform and emphasized the importance of physician engagement to its success.  The objective for this design sprint was to examine the platform from a user's perspective and apply insights from our findings to a redesign of the interface.

 
 

Research

Our team did not have prior experience in healthcare so there were several challenges in getting up to speed.  Independent research was helpful in acquiring base knowledge about the physicians we were designing for and how they use patient data and metrics in their practice.

One of the most difficult challenges was trying to connect with physicians who were familiar with the product within the two week time frame.  The Agathos team was happy to share their own insights into physician behavior based on prior research but we also wanted to hear from our users, directly.  We reached out to a few physicians independently and also listened in on interviews that Agathos had already set up to get feedback on a text notification pilot program they were testing.  Eventually, we were able to conduct a few interviews as well. The net insights from all of these sources gave us a good understanding of users and a strong direction for the design.

 
 

Key Findings

Interfaces Physicians didn't have a great relationship with existing patient software, spending nearly half of their day interacting with record systems.

Interfaces

Physicians didn't have a great relationship with existing patient software, spending nearly half of their day interacting with record systems.

Metrics Physicians wanted to know metrics that were relevant to them and that they were accurately represented.

Metrics

Physicians wanted to know metrics that were relevant to them and that they were accurately represented.

Patients Physicians wanted timely information about patients and to know about individual cases that might affect their performance data. 

Patients

Physicians wanted timely information about patients and to know about individual cases that might affect their performance data. 

Peers Physicians wanted to know how their performance metrics compared to other physicians in their group.

Peers

Physicians wanted to know how their performance metrics compared to other physicians in their group.

Insights Physicians wanted actionable insights from data that could help them provide better care for their patients.

Insights

Physicians wanted actionable insights from data that could help them provide better care for their patients.

Mobile It was important to be able to access the information quickly and easily so a mobile interface was a must.

Mobile

It was important to be able to access the information quickly and easily so a mobile interface was a must.

 
 

 

Concept Sketches

I sketched out several ideas on how the interface could be displayed on a mobile screen so that elements would be easy to understand.  Some key features that we wanted to include were the ability to filter based on a particular time frame to see general trends, and filter by an individual diagnosis group.

 
Metrics Dashboard The dashboard should give physicians a quick overview of their key metrics and personal goals.

Metrics Dashboard

The dashboard should give physicians a quick overview of their key metrics and personal goals.

Metrics Detail Clicking on an individual metric will show detailed graphs, a list of notable patients and insights.

Metrics Detail

Clicking on an individual metric will show detailed graphs, a list of notable patients and insights.

Patient Detail Individual patient data should be available so that physicians can assess cases as they come up.

Patient Detail

Individual patient data should be available so that physicians can assess cases as they come up.

 
Insights Individual and group insights help physicians identify potential areas to improve.

Insights

Individual and group insights help physicians identify potential areas to improve.

Discharge Summary When a patient has been readmitted, physicians should be able to view the discharge instructions.

Discharge Summary

When a patient has been readmitted, physicians should be able to view the discharge instructions.

Weighted Bubbles An idea we considered was bubbles with each showing a particular diagnosis group and how many patients were readmitted from each.

Weighted Bubbles

An idea we considered was bubbles with each showing a particular diagnosis group and how many patients were readmitted from each.

 

 

Data Visualization

In order for the platform to be engaging for physicians, it was important to make sure the data was being presented in a simple but effective manner.  We took the findings from our research and started thinking about ways to communicate the metrics visually.

 

 

Performance Trends

Physicians wanted to be able to see was what their general trends were over a period of time and how that compared with other physicians in their group.  This graph was difficult to read with all of the data points represented. 

Physicians wanted to be able to see was what their general trends were over a period of time and how that compared with other physicians in their group.  This graph was difficult to read with all of the data points represented. 

In the redesigned version, outliers are averaged out to give a clearer representation of the general trends.

In the redesigned version, outliers are averaged out to give a clearer representation of the general trends.

 

 

Individual Goals

The existing indicator for individual goals started at an arbitrary number on the right side and moved counter clockwise toward the goal at the left.  In this case, the goal was to be below a certain number instead of above it. 

The existing indicator for individual goals started at an arbitrary number on the right side and moved counter clockwise toward the goal at the left.  In this case, the goal was to be below a certain number instead of above it. 

In the redesigned version, the indicator starts from the left and moves toward a maximum number at the right, with the indicator changing color to show when attention is required.

In the redesigned version, the indicator starts from the left and moves toward a maximum number at the right, with the indicator changing color to show when attention is required.

 

 

Peer Comparison

Research showed that peer comparisons were compelling information for physicians and the existing interface only displayed this information as a table. 

Research showed that peer comparisons were compelling information for physicians and the existing interface only displayed this information as a table. 

This was turned into a visual representation that would show where an individual physician was among their group and also indicate numbers for other individual physicians.

This was turned into a visual representation that would show where an individual physician was among their group and also indicate numbers for other individual physicians.

 

 

Weighted Attribution

 
A unique advantage that Agathos has over other platforms is the use of weighted attribution used in determining how much ownership an individual physician had over a patient.  It was important to show this on patient detail screens so that physicians could quickly understand how much specific cases affect their performance indicators.

A unique advantage that Agathos has over other platforms is the use of weighted attribution used in determining how much ownership an individual physician had over a patient.  It was important to show this on patient detail screens so that physicians could quickly understand how much specific cases affect their performance indicators.

 
 

 

The Final Product

We presented the prototype to the Agathos team and they were excited by what they saw.  The redesigned interface provides a more visually engaging representation of platform metrics and insights while being quick and easy to use on a mobile device.

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