Physician Analytics Platform
Agathos is an analytics platform that hospital physicians can use to evaluate their performance based on patient data. With it, physicians are able to visualize key indicators such as how long their patients are staying in the hospital, how often patients are readmitted within 30 days of discharge, what their individual performance goals are, and how they compare to other physicians in their group. Agathos also offers insights that can help physicians improve efficiency and patient care.
The project was completed in a two week design sprint as a consultant while in the UXDI program at General Assembly.
Defining the Project
For this project, I worked on a team with two other designers. We met with the Agathos head of product to discuss the current interface, technical capabilities of the platform, and goals for the project. He gave us some background information on the platform and emphasized the importance of physician engagement to its success. The objective for this design sprint was to examine the platform from a user's perspective and apply insights from our findings to a redesign of the interface.
Our team did not have prior experience in healthcare so there were several challenges in getting up to speed. Independent research was helpful in acquiring base knowledge about the physicians we were designing for and how they use patient data and metrics in their practice.
One of the most difficult challenges was trying to connect with physicians who were familiar with the product within the two week time frame. The Agathos team was happy to share their own insights into physician behavior based on prior research but we also wanted to hear from our users, directly. We reached out to a few physicians independently and also listened in on interviews that Agathos had already set up to get feedback on a text notification pilot program they were testing. Eventually, we were able to conduct a few interviews as well. The net insights from all of these sources gave us a good understanding of users and a strong direction for the design.
I sketched out several ideas on how the interface could be displayed on a mobile screen so that elements would be easy to understand. Some key features that we wanted to include were the ability to filter based on a particular time frame to see general trends, and filter by an individual diagnosis group.
In order for the platform to be engaging for physicians, it was important to make sure the data was being presented in a simple but effective manner. We took the findings from our research and started thinking about ways to communicate the metrics visually.
The Final Product
We presented the prototype to the Agathos team and they were excited by what they saw. The redesigned interface provides a more visually engaging representation of platform metrics and insights while being quick and easy to use on a mobile device.